Online Chat

Live Support Software

Live Support Software How would you like the opportunity to get real-time, personal contact with your customers and/or clients? How about having your sales skyrocket because you were able to offer live online support when your customer needed it?

These goals can be achieved via live support software, a customer support software solution. Live help/ live chat/ live customer support are all popular terms for instant messaging applications specifically designed to provide online assistance to visitors or users of a website.

The Internet, along with multiple apps for every want or need, and smart technology keep us perpetually connected. Because of this, we are becoming a spoiled society, accustomed to having information at our disposal without having to wait. This need for instant gratification has raised consumer expectations of online sellers. Consumer purchasing behaviors indicate the desire for online transactions backed up by online or live support. The ability to live chat, offer live help, or offer live customer support online gives your company a cutting edge. Who wouldn’t want a feature that provides marked sales difference between competitors? Especially when it’s in your favor!

Benefits of live support software

There are several benefits for using live support software in your business website.

You customers will appreciate that they can communicate freely with your website's online agents without being required to install anything on their computer.
Live support chat provides your clients/customers with real-time answers to their specific questions; this lack of wait time increases your customers' satisfaction level, which in turn keeps them coming back.
Live chat boosts customer confidence levels. Just seeing the live chat button on your site provides them with peace of mind. Just as if they were inside a store, customers know there is easy access to a live person, should they need assistance.
By using live support, you can personally take customers through the process of completing a sale.
The tracking component will provide you with data on popular pages of your site, e.g. which ones are grabbing and holding attention. With this knowledge, you’ll be able to make design upgrades that improve your website's traffic.
Live support chat eliminates the need to maintain a more costly toll-free customer support. Therefore, utilizing this customer support software will save you money.

A recent poll, conducted by Anderson Consulting, found that a near 62% of Internet consumers said they would purchase more products online if given the availability of live customer support or live help. Clearly, live customer support chat services are becoming a tipping point for increased sales. Live support software may be your company’s necessary edge in today's highly competitive market.

How does it work?

1. Live support software initiates the service by pasting a short piece of HTML into your web page source code.
2. When the page is loaded, this code causes a "Live Chat Request" button to appear.
3. You are notified that a visitor is at your site by this code acting through the hosted chat server.
4. The code enables you to watch in real-time as a visitor navigates your website.
5. Just as you would in a brick and mortar store, you may greet the customer, invite them to chat about your products, or offer to answer questions they may have.
6. You also have the option of offering live support only to those who pay for the service. You can do this by placing the live chat access button on a password protected page.